Refund policy

Warranty
urbn sling warrants this product to be free from defects, under normal use and conditions, for a period of one (1) year from the original date of purchase, shown on the original sales receipt. urbn sling will replace the defective product at no charge. Shipping fees for the return of the product may be the responsibility of the customer.

Returns & Exchanges
urbn sling’s refund and exchange is 7 days after receipt given the product is in its original condition and packaging. Customer must pay for return shipping.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@urbnsling.com 

Clearance items
Clearance items are final sale and cannot be refunded.

Exchanges
Items can be exchanged only for the same product category and we only replace items if they are defective or damaged. To initiate an exchange request, please send us an email at info@urbnsling.com. After approving your request, we will ask you to send your item to: urbn sling, 10 Malborough Rd, Markham ON L6B 0E9, Canada.

Shipping
To return your product, mail your product to: urbn sling, 10 Malborough Rd, Markham ON L6B 0E9, Canada

You will be responsible for paying for your own shipping costs for any refunds. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you need to return a damaged product to be exchanged, the shipping costs will not be your responsibility.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.